Support

  1. Log in to MGL Fleet Portal using the credentials received on your registered mobile number/email ID.
  2. Add the drivers that belong to your fleet.
  3. In the 'Vehicles' section, you will see vehicles registered under your fleet.
  4. In the 'Cards' section, you will see the cards assigned to each vehicle.
  5. The fleet owner will receive a confirmation message on their registered mobile number once the card is activated.
  6. After activation, select each card individually on the 'Cards' section of the portal to configure a 4-digit PIN.

To ensure proper usage and avoid issues at MGL fuel outlets, it is essential to write the associated vehicle's number plate in the designated area of the MGL fuel card using a permanent marker. Fuel outlets will decline the card if the number plate is not written on it or if the number does not match the vehicle being fueled. This step ensures that the card is always linked to the correct vehicle for which the MGL Coins were issued, preventing any misuse or confusion during transactions.

  1. Log in to the MGL Fleet Portal.
  2. Go to the 'Drivers' section.
  3. Assign cards to the respective drivers by selecting the card and driver.
  4. Set the authorized mobile number for every card. (OTP will be sent to this contact at the time of payment at the station).
  5. Confirm the assignment.
    1. The driver taps the Fuel Card on the special POS machine at the station.
    2. The driver enters the 4-digit PIN code associated with the card.
    3. The payment is processed, MGL Coins are debited from the account, and the transaction is completed.
    1. The station attendant selects the option to generate a QR code on the POS machine instead of using the physical card.
    2. A unique QR code is displayed on the POS machine at the station.
    3. The driver scans the QR code using the Nawgati Mobile App.
    4. An OTP is sent to the authorized mobile number registered through the MGL Fleet Portal.
    5. The driver enters the OTP in the Nawgati Mobile App.
    6. The payment is processed, and the transaction is completed.
    7. Both methods ensure a secure and convenient payment process at MGL supported stations.
  1. Log in to the MGL Fleet Portal.
  2. Navigate to the 'Cards' section.
  3. Select the card for which you want to reset the PIN.
  4. Click on 'Reset PIN' and follow the instructions.
  1. Log in to the MGL Fleet Portal.
  2. Go to the 'Cards' section.
  3. Select the card to view its balance.

Note:Your drivers can also see their card balance using the Nawgati mobile app.

  1. Immediately log in to the MGL Fleet Portal.
  2. Go to the 'Cards' section.
  3. Select the lost/stolen card and click on 'Hotlist Card'.
  4. Contact customer support for assistance in issuing a new card.
  1. Log in to the MGL Fleet Portal.
  2. Go to the 'Cards' section.
  3. Select the card you wish to block.
  4. Click on 'Block Card' and confirm your action.

To ensure card security, the Fuel Card will be automatically blocked under the following conditions:

    The card will be blocked after three consecutive incorrect entries of either the PIN or OTP. This security measure prevents unauthorized access and potential misuse of the card.

    The Fleet operator can unblock the card through the MGL Fleet Portal by verifying the driver's identity and resetting the PIN or OTP as needed.

1800 203 0513mglsupport@nawgati.com